Claims - Personal

Personal motor, household and travel insurance

We arrange a wide variety of different types of personal insurance with many different insurers so we recommend in the first instance that you refer to the paperwork we have sent you.

Please refer to the policy booklet or the policy summary which will contain a page headed 'How to Claim' (or similar). This will give specific telephone numbers for you to contact, with many insurers having a 24-hour claims helpline number. When you call them please ensure you have your policy number to hand.

If you would like to speak to a member of our customer relations team to notify a claim, please call us.

Personal insurance only
Weekdays: 9:00am - 5:30pm
Saturdays: 9:00am - 1:00pm
0844 892 1387
email

Motor Insurance - underwritten by Equity Red Star ONLY

For Equity Red Star (ERS) Motor Policyholders ONLY
You can call their helpline which is open 24 hours a day:

• Motor Accident Claims - 0844 800 0861
• Windscreen Claims - 0844 561 1934

We welcome feedback on the service we have provided, and that provided by your insurance company.

Claims Service Feedback

We are always looking to improve the service we provide to our customers. Please would you take a few moments to complete our customer claims service questionnaire to help us improve our service to you.

Claim Service Questionnaire